1. sfwash assumes responsibility for lost or damaged clothing only up to a monetary amount five times our price for cleaning that item. Our maximum liability for any one order is $200. For any one item given to us for wash and fold, our maximum liability is $40.
2. Any clothing that has allegedly been damaged or lost by sfwash must be brought to our attention within two days of the order being dropped off for us to consider giving compensation.
3. Customer is responsible for clearly separating and labeling items to be laundered and items to be dry cleaned. If customer gives us clothing in a bag that does not have their name written on it, they must put a note on a standard-sized piece of paper with their name on it into the bag or we will not take responsibility if the clothes are lost or mishandled.
4. sfwash will assume responsibility for damaged items only if caused by our negligence. We will not assume responsibility for worn-out clothing, for items which fade or shrink during washing and drying, or for items given to us which require special care. We will mark a customer’s bag for identification purposes, please don’t give us a bag that you don’t want us to write on. We will provide special treatment for clothing if requested by a customer and will assume responsibility for damage caused by our not following a customer’s directions, up to the monetary amount listed above. Special-care instructions must be written in a note placed inside the laundry the bag containing the clothing requiring special care. Special care includes, but is not limited to, dry cleaning, drip-drying, drying on low temperature, washing with cold water, washing bags separately, and washing on gentle cycle. We are not responsible if a customer leaves an item in his laundry which leaks or otherwise contaminates the laundry (such as lipstick or a pen). We are not responsible for damage to fasteners or underwire caused by clothing being machine washed or dried. We are not responsible for any lost items if a customer gives their laundry to a driver in an open bag.
5. While we strive to return orders on time, conditions beyond our control may result in an order being returned late. Thus, we cannot guarantee on-time delivery. We will attempt to contact a customer in a timely fashion if a delay in processing an order occurs.
6. There is a minimum charge, depending on the customer’s level of service. We reserve the right to change our prices without notification.
7. Customer is responsible for the security of laundry placed in a public area for pick-up or delivery. In addition, customer agrees to indemnify sfwash and our officers, agents, employees, and representatives, and assigns harmless from any damages, expenses, and liability including attorney’s fees resulting from the use of our services above the $200 limit explained above. This includes any damages, expenses, and liability including attorney’s fees that result from our being given a key or other access to your home or business for the purpose of picking up and delivering laundry and/or dry cleaning.
8. We will charge a $10 missed pick-up or delivery fee if a customer or his laundry is not available at the agreed-upon time. You may cancel a scheduled pickup or delivery appointment up until 7PM the night before the appointment, otherwise you will be charged this fee.
9. Payment is due upon delivery. Accounts 30 days past due are subject to a 2% per month fee. Accounts 90 days past due will be turned over to a collection agency and will incur an additional 25% fee.
10. We weigh the laundry on a bench scale certified and regularly inspected by the City of San Francisco. If you want to weigh your laundry yourself before you send it to us, you must put a note on an 8×11 or larger sheet of paper inside the bag with your estimate of the weight. If there is a discrepancy between your estimate and the actual weight, we will notify you before processing the order. If you choose not to accept our (correct) weight, we will return the laundry to you unwashed and will charge a $20 processing fee. Otherwise, we will use the weight we have obtained with our scale.
11. Automated SMS Text Message Terms (SF Wash Pickup & Delivery Notifications)
- What you get: SF Wash sends text messages about your scheduled laundry and dry cleaning pickups and deliveries, such as when your driver is on the way (with an estimated arrival time), when your order has been picked up or delivered, and if a pickup or delivery could not be completed. We do not send marketing or promotional text messages under this program.
- How to join: check the optional SMS box on our pickup form at https://sfwash.com/schedule-a-pick-up. If you book by phone, text, or in person, we send you a link to this form. Consent is not a condition of purchase.
- Message frequency varies.
- Msg & data rates may apply.
- To stop: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT) to any message. You will get one confirmation text and no further messages. You can also tell us by phone, text, or email that you no longer want texts. To start again, reply START.
- Help: reply HELP, text (415) 943-4197, or email service@sfwash.com.
- Carriers are not liable for delayed or undelivered messages.
- Privacy: see our Privacy Policy at https://sfwash.com/privacy-policy. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
12. These terms and conditions are updated periodically on our website and it is the customer’s responsibility, not that of sfwash, to keep himself apprised of our current terms and conditions. These terms and conditions can and will change without notice.
13. Privacy. Our Privacy Policy is available at https://sfwash.com/privacy-policy.
