Last updated: September 27, 2026
This Privacy Policy explains how SF Wash (“SF Wash,” “sfwash,” “we,” “us”), 3377 Mission Street, San Francisco, CA 94110, collects, uses, and protects personal information when you use our website (sfwash.com), our laundry and dry cleaning pickup and delivery services, and our text message notifications. It is written to meet the California Consumer Privacy Act (CCPA), as amended.
1. Information We Collect
- Identifiers and contact details: name, service address, email address, and phone number.
- Order details: services requested, pickup and delivery dates and times, laundry preferences, special instructions, and order history.
- Payment details you provide to pay for our services.
- Text messaging details: your mobile number and whether you opted in or out of texts.
- Basic website usage data, such as browser type and pages visited.
We collect this information directly from you when you book on our website, call, text, email, or speak with us in person.
2. How We Use Your Information
- To schedule, pick up, clean, and deliver your orders.
- To send the service text messages you agreed to receive (see Section 4).
- To answer your questions and provide customer support.
- To process payments and keep business records.
- To improve our website and services.
- To tell you about SF Wash services and specials by email. You can unsubscribe from these emails at any time. Our automated text notifications never include marketing or promotional content.
3. How We Share Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share personal information only as needed to run our business:
- With service providers who help us operate, such as payment processing and website hosting, who may use it only to provide services to us.
- When required by law, or to protect our rights, our customers, or others.
- As part of a sale or transfer of our business.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Text Messaging (SMS)
If you opt in, SF Wash sends text messages about your scheduled pickups and deliveries, such as when your driver is on the way, when your order has been picked up or delivered, or if a pickup or delivery could not be completed. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive texts is not a condition of purchase.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
5. Your California Privacy Rights
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose about you.
- Request a copy of your personal information.
- Request that we delete or correct your personal information.
- Opt out of the sale or sharing of your personal information. We do not sell or share personal information.
- Not be discriminated against for exercising these rights.
To make a request, email service@sfwash.com or text (415) 943-4197. We may need to verify your identity before completing your request.
6. Data Retention
We keep personal information only as long as needed to provide our services, keep business and tax records, and meet legal obligations. We keep records of your text message consent and opt-out requests so we can honor them.
7. Security
We use reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure.
8. Children
Our services are not directed to children under 16, and we do not knowingly collect their personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version, with its effective date, will always be posted at sfwash.com/privacy-policy.
10. Contact Us
SF Wash 3377 Mission Street, San Francisco, CA 94110 Email: service@sfwash.com Text: (415) 943-4197
