1. sfwash assumes responsibility for lost or damaged clothing only up to a monetary amount five times our price for cleaning that item. Our maximum liability for any one order is $200. For any one item given to us for wash and fold, our maximum liability is $40.
2. Any clothing that has allegedly been damaged or lost by sfwash must be brought to our attention within two days of the order being dropped off for us to consider giving compensation.
3. Customer is responsible for clearly separating and labeling items to be laundered and items to be dry cleaned
4. sfwash will assume responsibility for damaged items only if caused by our negligence. We will not assume responsibility for worn-out clothing, for items which fade or shrink during washing and drying, or for items given to us which require special care. We will mark a customer’s bag for identification purposes, please don’t give us a bag that you don’t want us to write on. We will provide special treatment for clothing if requested by a customer and will assume responsibility for damage caused by our not following a customer’s directions, up to the monetary amount listed above. Special-care instructions must be written in a note securely attached to the outside of the bag containing the clothing requiring special care. Special care includes, but is not limited to, dry cleaning, drip-drying, drying on low temperature, washing with cold water, and washing on gentle cycle. We are not responsible if a customer leaves an item in his laundry which leaks or otherwise contaminates the laundry (such as lipstick or a pen). We are not responsible for damage to fasteners or underwire caused by clothing being machine washed or dried. We are not responsible for any lost items if a customer gives their laundry to a driver in an open bag.
5. While we strive to return orders on time, conditions beyond our control may result in an order being returned late. Thus, we cannot guarantee on-time delivery. We will attempt to contact a customer in a timely fashion if a delay in processing an order occurs.
6. There is a minimum charge, depending on the customer’s level of service. We reserve the right to change our prices without notification.
7. Customer is responsible for the security of laundry placed in a public area for pick-up or delivery. In addition, customer agrees to indemnify sfwash and our officers, agents, employees, and representatives, and assigns harmless from any damages, expenses, and liability including attorney’s fees resulting from the use of our services above the $200 limit explained above. This includes any damages, expenses, and liability including attorney’s fees that result from our being given a key or other access to your home or business for the purpose of picking up and delivering laundry and/or dry cleaning.
8. We will charge a $10 missed pick-up or delivery fee if a customer or his laundry is not available at the agreed-upon time. You may cancel a scheduled pickup or delivery appointment up until 7PM the night before the appointment, otherwise you will be charged this fee.
9. Payment is due upon delivery. Accounts 30 days past due are subject to a 2% per month fee. Accounts 90 days past due will be turned over to a collection agency and will incur an additional 25% fee.
10. These terms and conditions are updated periodically on our website and it is the customer’s responsibility, not that of sfwash, to keep himself apprised of our current terms and conditions. These terms and conditions can and will change without notice.
11. This is our privacy policy.
This California Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the California Consumer Privacy Act (CCPA).
2. Information We Collect
We may collect the following categories of personal information:
- Identifiers (e.g., name, email address, phone number)
- Commercial information (e.g., products or services purchased)
- Internet or other electronic network activity information (e.g., browsing history, interactions with our website)
- Geolocation data
- Inferences drawn from other personal information (e.g., preferences or characteristics)
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and personalize our products and services
- To communicate with you, respond to inquiries, and provide customer support
- To improve our website, products, and services
- For marketing and promotional purposes
- To comply with legal obligations
4. Disclosure of Personal Information
We may share your personal information with third parties for the purposes described in this Privacy Policy. We do not sell your personal information.
5. Your Rights Under the CCPA
You have the right to:
- Know what personal information we collect about you
- Delete your personal information
- Opt-out of the sale of your personal information (if applicable)
To exercise your rights, please contact us at [contact email/phone].
6. Security
We implement reasonable security measures to protect your personal information from unauthorized access and disclosure.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at [contact email/phone].
