faq

Laundry is delivered back based on the schedule below. If you’d like to change your delivery date or time we are happy to do so. Please email your request to service@sfwash.com

For morning pickups Monday through Thursday:

If we have access to your building, your order will be returned the day after pick-up before 8pm.

If we picked up your laundry in a time window, and you only have wash-and-fold in your order, we will return your order the day after pick-up in the same window.

If we we picked up your laundry in a time window AND you have dry cleaning/wash-and-press in your order, your order will be returned two days after pick-up during the same window. If we picked up on Thursday, we will deliver wash and fold back on Friday and dry cleaning/wash and press on Monday.

For evening pickups, we return wash-and-fold only orders the next day and orders with dry cleaning/wash and press in two days.

For Friday pickups:

If we have access to your building, we will deliver your wash and fold before 9:30PM Friday night at no additional charge. Any dry cleaning/wash and press will be delivered back on Monday.

If we do not have access to your building, we will deliver your order Monday morning during the same time window as pickup. If you would like us to deliver wash and fold back Friday night between 6:30 and 9:30PM, please select “Same Day Service” when you order and please remember to be home during those hours so we can deliver to you.

We have limited pickup and delivery on Saturdays, please email for details..


We no longer pickup or deliver on Saturdays.

If we pickup your laundry on Friday, and we have access to your building, we will deliver it back before 9:30PM Friday night at no additional charge. Any dry cleaning will be delivered back on Monday.

If we do not have access to your building and we pickup in a time window, we will deliver laundry and dry cleaning back Monday morning during the same time window as pickup. If you would like us to deliver back Friday night between 6:30 and 9:30PM, please select “Same Day Service” when you order and please remember to be home during those hours so we can deliver to you. Same-day delivery on Fridays is free.


Wash and Fold: place your laundry in one or more of our bags for pick-up. If you are a first-time user, put your clothes in a large bag such as a plastic trash bag and we will return it to you in one of our nylon laundry bags. Please note that if you give us your laundry in a laundry bag or any reusable bag, we will we write your name on it in permanent ink. Please don’t use a hamper and please don’t use an “open” bag, like an IKEA bag.


You can either fill out our short on-line form or call (415) 677-2245. Orders must be placed by 7PM the day before pick-up.


If you are present when your clothes are dropped off, you can pay the driver with cash or check. To pay with a credit card, please submit your information here: https://sfwash.com/register-payment.php


Just schedule a pick-up during a one-hour time window and give it to the driver when she picks up.


We provide full service to the entire City of San Francisco. We do charge a $5 surcharge for service in the Bayview and Park Merced.


Absolutely not. All orders are washed and dried separately.


We will drip dry clothes which are separated and labeled as such. We will treat stains if they are clearly marked with a label. If you have any other requests, please call and ask. Additional charges may apply.


Clothes that are drip dried are hung up to dry and returned to customers on wire hangers. We can’t guarantee that the clothes will be dry when they are delivered back, so please take them out of the protective plastic when they are delivered so they don’t mildew. Also, drip dried clothes are generally more wrinkled than clothes that are folded and the hangers can cause some minor wrinkling too.


Yes, we will gladly give your unwanted items to San Francisco Goodwill. Clearly mark any bags for donation with “FOR DONATION, NO CLEANING”


We pickup laundry from 6:30AM until 1PM every weekday. We return orders every weekday plus Saturday until 6PM. On Saturdays, if we do not have access to your building, your laundry will be returned between 8 and 11AM.


Yes, we can do simple repairs on most garments.


For reference, a typical household washing machine holds 12-15 pounds of clothes. Returned orders have a receipt which indicates weight.